Yes! Kudos to IRS for using Zoom ; it's a successful option!

Zoom meeting are more economical for the taxpayer and the representative.

It also helps disabled participants

agree, and Appeals is way out in front of the rest of IRS in how it's handled COVID and business interruptions

I agree - I settled 5 docketed cases with Zoom last August.

It helps climate change by traving less.

re: penalties - I had a corporate penalty for underpayment of estimated taxes (which was flatly wrong), had zero success with collections, either in writing or on the phone, got a collection hold, as that was expiring, filed a 12153. An agent from Miami FL sent me a letter for a conference, and when we chatted on the phone, said she'd fully reviewed the case and was, without hearing from me, going to recommend full abatement to her manager (and subsequently I got the letter abating it in full), so my client experience with this process is that it's working as it should (on the Appeals side - the Collections side is hopeless)

positive

My experience was positive.

yes, CDP

My Ogden penalty abatements go to a black hole...

Ogden is a black hole

yes, thanks much!