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Systematizing Property Services Planning: An Overview of CORES Threshold Documents - Shared screen with speaker view
Alexandra Nassau-Brownstone
22:15
Updated RSC Frameworkhttps://sahfnet.org/sites/default/files/uploads/updated_rsc_framework_and_guidelines_2021.pdf
Alexandra Nassau-Brownstone
26:18
Please feel free to use the chat to ask questions or share comments and resources
Jannel Satterwhite
29:49
Will you provide the slides to the group after the presentation?
Alexandra Nassau-Brownstone
30:17
Yes - We will share the slides in a follow up email
Lauren Taylor
33:26
Thank you!
Jannel Satterwhite
33:53
Thank you!
Alexandra Nassau-Brownstone
36:53
SAHF Outcomes Measurement Framework: https://sahfnet.org/sites/default/files/uploads/sahf_outcomes_initiative_overview_0.pdf
Lauren Taylor
37:30
Love it!
Alexandra Nassau-Brownstone
38:53
We also have a memo that provides an overview of commonly used resident services data systems which may be useful for organizations that are looking at online data management systems to help them track and understand impact:https://coresonline.org/resources/sahf-overview-commonly-used-resident-services-data-systems
Lauren Taylor
40:15
Kind of unrelated to this exact discussion, but is there a list on the CORES website of housing organizations that have the CORES Certification?
Alexandra Nassau-Brownstone
41:02
Here is a list of certified organizations: https://coresonline.org/certified-organizations
Lauren Taylor
44:10
Do you do this scan prior to a community being developed?
Lauren Taylor
49:55
Really interesting to see what questions you ask! Thanks for sharing!
Jannel Satterwhite
57:58
Very Interesting. Are these plans available to be shared?
Alexandra Nassau-Brownstone
59:24
Some Key Definitions:Community Scan: 1) local data to give insights about the surrounding neighborhood/community, (2) a review (identification of) and (3) assessment (analysis of the quality) of existing local amenities, services, community assets, potential partners and other resources in the larger community) prior to delivery of services and programs. This scan should be updated at least once every six years.
Alexandra Nassau-Brownstone
59:43
Resident Opportunities and Priorities Assessment: (1) analysis of the aggregated demographics/data available for the residents of the property, (2) direct feedback (for example in the form of interviews, surveys, focus groups etc.) from the residents, (3) explanation of how the information in the assessment was obtained, and (4) an analysis showing what was learned. This assessment should be updated at least once every three years.
Alexandra Nassau-Brownstone
01:00:03
Property Services Plan - Should be updated at least once every three years and include (1) the desired goals, (2) a description of the resident services program, (3) strategies to address language, cultural, or other challenges when engaging residents, (4) who provides the services (for example: organizational staff, third party resident service provider, partner organizations, online/virtual resources, etc.), (5) staffing model and partnership description (if applicable), and (6) budget. The plan should use the information from the community scan and resident opportunities and needs assessment showing how it was used/analyzed to create the plan.
Alexandra Nassau-Brownstone
01:00:17
Resident Indicators & Analysis Report: A report that tracks and analyzes the indicators (at a property level) resulting from its resident services efforts and provides the organization with the information necessary to analyze the impact of the services on residents and to determine if the services should continue or if they need to be altered to attain the desired goals.
Alexandra Nassau-Brownstone
01:00:35
You can find these definitions here: https://coresonline.org/glossary
Alexandra Nassau-Brownstone
01:01:57
Yes - We will be sharing these example tools/documents.
Jannel Satterwhite
01:02:14
Thank you!
Tracey Carruthers
01:02:20
Great! Thanks!
Alexandra Nassau-Brownstone
01:02:20
There are also other examples (from other orgs) that can be found on the CORES Resource Library
Lauren Taylor
01:04:29
Our BoD often has an unrealistic idea of what "participation" looks like (ie: likely 15% versus 75%). I guess in terms of ranking, do you have a range of what "high and low" participation/engagement levels are?
Lauren Taylor
01:11:00
Clarifying question - when you say Community Manager, is that what others might call Property or REsident Manager?
Lauren Taylor
01:11:28
Love it!
Alexandra Nassau-Brownstone
01:13:14
Resource Pages:https://coresonline.org/resourceshttps://coresonline.org/covid-19-resources
Jannel Satterwhite
01:14:24
Thank you!
Tracey Carruthers
01:14:31
Thanks
Lauren Taylor
01:14:31
Excellent, thank you!