Under the microscope: Conduct and Culture – the need to create better outcomes for our clients - Shared screen with speaker view
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We can year you fine, from Sunny Cambridge.
It is sunny here in Cambridge
hi from Hamilton
Financial Advice New Zealand
Good morning everyone. Welcome to our 81st Bring in the Expert Webinar. You have all been muted and your videos turned off but feel free to ask questions down the side bar in the chatroom and in questions and answers. Katrina Shanks will ask the questions on your behalfEnjoy the webinar!
Would be good to know who the 2 good insurers are.
yes i agree
I would like to know that too!
Were bank insurers investigated as well !!
How do you think the NZ F&G rate in C&C compared to where Australia is at? (post Hayne)
What steps can I take if I have raised a concern with an insurer and they do not take it seriously/dismiss the claim. I still believe that there is an issue that needs to be addressed.
With regards to English as a second language being a vulnerbilty, what is considered as being an acceptable way to deal with the customer. i.e Request the customer to bring in a translator, google translate etc
Greetings Mike, you alluded to a 13 step "remediation guide". Can this be made available please? Is it on FMA website?Thanks
great to hear that dosclosure and the rest is being followed up.
When you are looking at commission - commission covers the time to get to the sale and covers the time spent on others that does not go anywhere. If we have to cover our costs we will have to charge a fee every time we speak to clients regardless of whether they go ahead or not.
michevious question on rfa/registered financial adviser. while rfa is not a designation that can be used anymore. the term registered financial adviser is still technically correct. they are a financial adviser and registered on the fspr… can i have a comment on that?
Is commission a way of an organisation to distribute their product/s? If so, what is paid may not reflect the work/effort to engage new clients for the intermediary but it cheaper and more efficient for the product provider to use this way? Why should commission reflect the effort made when there are variables included in what is paid?
how does the fma's define a 'good customer outcome'