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Seller Roundtable: Expanding Internationally - Growing your Business with Cross-border eCommerce - Shared screen with speaker view
Mylene Menez
34:24
great day everyone
Melissa
35:33
How did you decide to expand to US, over Europe or Asia for example?
AMZN Seller Ambassador
36:03
The policies, infrastructure, market size
Debbie - Amazon Seller Ambassador
36:28
@melissa I chose based on market size! From biggest to second biggest and so forth
Amazon Seller Ambassador Lala
36:47
it has the biggest market size, language
KIM YU
37:00
How do you select the products to sell and how do you compete against other products /competitors in the market?
Faith Cipriano
37:11
How do you make your items
Faith Cipriano
37:26
How do you make your items seen inside amazon?
UPHALLEE MANIAM
37:27
Do you brand your product or just sell OEM products?
Ruihong - Amazon Seller Ambassador
38:10
definitely use market size to decide where to go
Ruihong - Amazon Seller Ambassador
38:32
I brand my own products
Faith Cipriano
39:02
@lala how do you ship your products to the USA?
Amazon Seller Ambassador Lala
39:17
Yes, I have my own brand. after a year I had it trademark registered in US and Germany
ALVERS_Everlyn Gicana
39:18
Do you have the list of documents/requirements needed to export in US and EU? Thanks
Debbie - Amazon Seller Ambassador
39:28
I also brand my products. That’s a nonnegotiable for me
AMZN KC Seller Ambassador
39:33
Different products has different requirements
AMZN KC Seller Ambassador
39:53
You need to study the products you want to export, to ensure they can get through the custom
RAJAN BALIAH
40:41
Shipping (courier) from Malaysia has become very expensive and its so expensive for FBM to overseas....
Terence Cheng
41:27
If I am currently selling in US AMZ market place under FBA model, if I wanted to venture in Canada and Mexico market place, do I need to pay extra on the monthly subscription fee (professional)? And also do I need to send my inventory to CA and MX if I am using FBA? Or US FBA market place will take care of the logistic and customer support? thanks!
Melissa
41:33
Thank you all for sharing! When you say your brand your products - I guess that is via OEM?
Amazon Seller Ambassador Lala
41:37
Faith, you have to create a seller account first, list your products, upload images and inventory should be in the fulfillment center before your listing shows up
Debbie - Amazon Seller Ambassador
41:37
@Rajan You should consider getting a 3PL warehouse in the US to fulfill FBM orders
Soo Thean Chan
42:13
Do you start your marketing your product online on any social media platform before you enter the market?
Amazon Seller Ambassador Lala
42:34
Hi Faith, From China to Amazon Fulfilment Center or to a 3PL
AMZN KC Seller Ambassador
43:14
The good thing for Amazon is that you juat advertise in Amazon
AMZN KC Seller Ambassador
43:29
you didn't have to go through social media etc, unless you are promoting your own brand
Debbie - Amazon Seller Ambassador
43:39
@Melissa yes owe or you invent/create your own products
Debbie - Amazon Seller Ambassador
43:45
i mean *oem
Amazon Seller Ambassador Lala
44:03
Kim Yu, depends on the potential of the product, budget, To compete, your products should be better than your competitors, I usually innovate, do bundling to add more value :)
KIM YU
44:36
Thanks Lala!
Yiva Lai
44:54
for do amazon US, is need US bank account? how to ship the product from Malaysia to US? Which shipment company tu use? I open my account already but don't know how to start.
Faith Cipriano
45:10
What shipping company do you use from the Philippines?
Faith Cipriano
45:24
What quantities do you start with in for the US Market
UPHALLEE MANIAM
45:47
If we send our stock to US Warehouse, can we move around the stock to other marketplace FBA warehouse? For an example; move stocks from US to MX or CA
ALVERS_Everlyn Gicana
46:08
How do you handle returns from the customers overseas?
AMZN KC Seller Ambassador
46:37
to receive the payment, you'll need to use amazon accepted payment processor. it's not an issue, after you create the account, these are some standard process neeed to be done
Melissa
46:46
I see, thank u Debbie!
Jasmine Lee
48:05
Hello Rui Hong, can you share which company do you use for preparation of amazon shipments like printing of labels and shipping to the amazon ?
Faith Cipriano
48:20
Is there A special packaging and bar coding required by amazon?
AMZN KC Seller Ambassador
48:37
yes, special bar code is required
AMZN KC Seller Ambassador
48:53
the barcode will be given by amazon to print when you preparing your shipment
Faith Cipriano
49:40
What do you do for ads? How do you promote your products in the USA?
Jasmine Lee
49:47
Hello Debbie, where do you find your freelancers? I am keen to engage freelancers.
AMZN KC Seller Ambassador
50:02
You can run ads on Amazon platform using keywords or related products
RAJAN BALIAH
50:04
my question too Debbie...
Pauline Thong
50:17
Hi Debbie,
Pauline Thong
50:41
Can you recommend where to get good PPC freelancer?
Debbie - Amazon Seller Ambassador
50:48
@jasmine I use Upwork for higher level “thinking” type tasks. and Fiverr for tasks like photoediting
RAJAN BALIAH
51:23
thanks Debbie
Amazon Seller Ambassador Lala
52:19
Hi Faith, you can have internal ads ( Amazon Sponsored Ads) or External Ads ( Google, FB, Tiktok )
Debbie - Amazon Seller Ambassador
52:49
@Pauline and @Amanda I would suggest you search Upwork for the right freelancer for you. You can stipulate your own budget and find the person that you feel most comfortable with. definitely check their reviews!
ALVERS_Everlyn Gicana
53:02
Hope you can share your company and product lines. Thanks
Jasmine Lee
54:41
Thank you Debbie.
Kong KwokHon
54:50
I have a question on which approaches to rank on page one is more cost effective that is using PPC versus Search, Find, Buy ( SFB ) like using AZrank, RankBell & RebateKey. Please advise. Thanks
Debbie - Amazon Seller Ambassador
55:30
Let’s talk about NARF, Crystal
Debbie - Amazon Seller Ambassador
56:04
& Lala
Debbie - Amazon Seller Ambassador
57:05
NARF = North America Remote Fulfilment
Debbie - Amazon Seller Ambassador
59:16
NARF allows sellers to display their inventory stored in U.S. FBA warehouses on Amazon’s Canadian (amazon.ca) and Mexican (amazon.mx) marketplaces without having to ship and store inventory in either of those countries.Your U.S. inventory basically becomes a centralized cache. So if you have 300 units available in the U.S., those 300 units will automatically become available to customers using .ca and .mx.Amazon will make this possible by using a single global SKU for your product.
ALVERS_Everlyn Gicana
01:01:59
Hi Lala, hope you can tell us more about your experience, what would be the best practice. Thanks
Mylene Menez
01:04:44
May I know if you use sea freight or air freight to US warehouse ?
Anca Ratoi
01:04:52
i setup my seller account as individual to test how the process works, does it limit my options to sell? i understand the buy box works only for professional account
Amazon Seller Ambassador Lala
01:05:30
Mylene, Sea :)
Mylene Menez
01:07:26
thank you Ms Lala i hope you can give me more tips before I can start my business thru Amazon. im selling wild black honey from Surigao del Sur
amazon seller os
01:07:33
Any one have good shipping cost to ship from malaysia to USA? Do you guy mind to share the cheaper cost shipping?
amazon seller os
01:07:39
Is any one selling food base item? Custom clearance is challenge to import to multiple country right? Do anyone solve this issue?
ALVERS_Everlyn Gicana
01:07:51
Is it possible to sell Italian Products and our Local Products in the marketplace?
amazon seller os
01:08:16
Mylene: I use air and sea also. Depend how urgent
ALVERS_Everlyn Gicana
01:08:18
Is it possible to sell Italian Products and our Local Products in the marketplace?
amazon seller os
01:10:18
My experience of selling in EU.Stop selling in EU will save your time and have higher net profit in your overall business. 20% VAT, 150euro to pay every three month.
AMZN KC Seller Ambassador
01:10:34
Currently the shipping fees from Malaysia to US is expensive
amazon seller os
01:10:37
And many rule to follow
AMZN KC Seller Ambassador
01:10:48
and only available through priority service such as Fedex
amazon seller os
01:10:53
Yes. Shipping fee is expensive.
amazon seller os
01:11:10
Fedex is trying to kill people in this season
ANNA POH
01:11:39
To Everyone may I know the different or benefits between Amazon US vs Ebay US marketplace?
amazon seller os
01:12:01
Customer base are different
Tina Tan
01:12:18
About 33% US & UK/EU 32%. the rest all lesser.
amazon seller os
01:12:32
Ebay buyer is more to price buyer. Amazon sometime due to customer service, they prefer pay higher a little bit.
Ruihong - Amazon Seller Ambassador
01:13:02
too neligible
amazon seller os
01:13:13
Sorry. Tina tan, do you mind explain the US 33%?
ALVERS_Everlyn Gicana
01:15:00
What advice can you give for starters, do we focus on 1 marketplace or more? Thanks in advance
amazon seller os
01:15:11
Master 1 marketplace
amazon seller os
01:15:16
Focus.
amazon seller os
01:15:42
Don expend if you are not yet getting good sales everyday
ALVERS_Everlyn Gicana
01:16:03
Great, thank you so much
Amazon Seller Ambassador Lala
01:16:06
for me.Focus on 1 marketplace first.
KIM YU
01:16:30
How does Amazon compute their fees?
Debbie - Amazon Seller Ambassador
01:16:39
yes, start with the US, make some profits, then use the profits to expand to other marketplaces
amazon seller os
01:16:43
Amazon fees is 15%
ALVERS_Everlyn Gicana
01:16:52
Thanks so much for the advices. God Bless
KIM YU
01:16:59
Ok, thank you!
amazon seller os
01:16:59
Agree debbie
Amazon Seller Ambassador Lala
01:17:21
+2!
amazon seller os
01:17:49
Lala, how many country u are currently selling?
UPHALLEE MANIAM
01:18:07
Do you guys transfer around the stocks from 1 warehouse to another warehouse?
Amazon Seller Ambassador Lala
01:18:30
Amazon does the transfer
amazon seller os
01:18:41
Focus using FBA and let amazon handle the rest
Amazon Seller Ambassador Lala
01:18:55
hi OS, US, then NARF (mexico and Canada)
ANNA POH
01:19:22
To everyone how you promote your products internationally?
amazon seller os
01:19:43
Thanks lala
amazon seller os
01:20:33
To anna, focus on USA first.
amazon seller os
01:21:13
Once you got good profit and steady sales everyday. Then only start to think about it.
UPHALLEE MANIAM
01:21:33
I mean warehouse within the marketplaces? can we transfer stocks from US warehouse to Mexico or Canada warehouse?
Debbie - Amazon Seller Ambassador
01:21:50
No, you cannot
amazon seller os
01:22:14
Thanks crystal!
ALVERS_Everlyn Gicana
01:22:24
Thank you so much for sharing your expertise, God Bless
Amazon Seller Ambassador Lala
01:22:27
repost >NARF allows sellers to display their inventory stored in U.S. FBA warehouses on Amazon’s Canadian (amazon.ca) and Mexican (amazon.mx) marketplaces without having to ship and store inventory in either of those countries.Your U.S. inventory basically becomes a centralized cache. So if you have 300 units available in the U.S., those 300 units will automatically become available to customers using .ca and .mx.Amazon will make this possible by using a single global SKU for your product.
RAJAN BALIAH
01:22:30
thanks for all your sharing.💕
Amazon (Crystal)
01:22:33
Join the FB community group: https://amzn.to/3hWw2vTSign up for upcoming meetup sessions: https://amzn.to/2UoHuHSCheck out our FB page: https://www.facebook.com/agssea
May Hua Er
01:22:48
I have problem to submit my SIV for my credit card statement. I submit from my Citibank PDF statement but Amazon keeps saying is screenshot, I hope some one here can help me on this? Thank you.
Mylene Menez
01:22:54
thank you
Amazon Seller Ambassador Lala
01:22:54
Guys please join
Amazon Seller Ambassador Lala
01:22:56
Join the FB community group: https://amzn.to/3hWw2vTSign up for upcoming meetup sessions: https://amzn.to/2UoHuHSCheck out our FB page: https://www.facebook.com/agssea
Pei Ling Ng
01:23:36
I am frm malaysia
Amazon (Crystal)
01:23:51
For MY Seller: https://sell.amazon.com.sg/north-america/grants/etrade2-0.html?ref_=sdsg_gs_na_etrade_pf
amazon seller os
01:23:54
Wow. Where could we apply grant?
May Hua Er
01:24:28
Singapore seller has any grant
ifq
01:24:31
Thank you
John Low
01:24:33
Thank you
Jacq Koh
01:24:38
Thank. You
May Hua Er
01:24:40
Thank you.
Kong KwokHon
01:24:40
Thanks