Zoom Logo

LTC4 GDLN Roundtable Meeting - Shared screen with speaker view
Heather Morrow
30:53
Ours was Zoom
Heather Morrow
31:02
Fastest rollout ever
Jackie Armstrong
32:18
Ours was Zoom too. Very good timing for us!
Heather Morrow
36:22
We have done training sessions where the participants have to share their screens and show their work - for Excel, Rebuilding a Document, etc.
Heather Morrow
38:15
We've been doing cold calling everyone, too.
Marni Beach
40:48
@Heather Morrow - does having your participants share their screen make people nervous or do you find they are open to do that?
Heather Morrow
43:44
@Marni - they are smaller sessions - 4-6 people and we encourage them to share. They don't have to, but most who sign up will share.
Heather Morrow
45:05
Reviewing "How to" Help Desk tickets weekly
Heather Morrow
45:57
Definitely looking at multiple things
Sherri Beltz
01:05:12
We also meet with all new hires prior to Training and Orientation.
Jackie Armstrong
01:06:45
Our IT team call each new joiner (and Trainee) on their first morning to help them get set up on the equipment that has already been sent to them at the end of the previous week. Our training then doesn't start until 11 to allow time to resolve any issues.
Sean Claydon
01:08:29
partner training - offer 1-1
Sean Claydon
01:08:36
don't try and get them as a group
Chloe Parfitt
01:08:58
we offer partner 1:1 masterclasses - they don't like being in a group
Curt Montague
01:09:20
How much of your new hire training is automated and are you getting pressure to automate more?
Sean Claydon
01:10:03
from an IT perspective, none of it is yet automated (as in video or eLearning)
Sean Claydon
01:10:35
There is some pressure to automate, but we push back saying this is the first opportunity that new hires get to 'meet' the firm and we need to offer the best impression
Sean Claydon
01:11:23
There are some elearning modules that we can use in certain situations where we have resource issues
Heather Morrow
01:17:24
Thank you!
Chloe Parfitt
01:17:36
Thanks all - great to see you
Jackie Armstrong
01:17:41
Thank you everyone, it has been great to see you all.
Marni Beach
01:17:44
Thank you!