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Topic
Leveraging Learning to Drive Customer Loyalty and Breakthrough Revenue Impact
Date & Time

Selected Sessions:

Mar 12, 2024 06:00 PM

Description
Learning platforms has rapidly evolved in the last few years. Learning technology has evolved from a tool to support compliance training and skills development to a platform to deliver a variety of learning and training experiences. In particular, organizations are now quickly focusing the use of learning platforms to support customer and partner training and education. This pivot in use has driven the need for learning technology to change in both configuration and functionality to address the unique needs for partner and customer training and education. The right learning technology will assist organizations to deliver high impact customer education programs which will improve the customer experience, maximize customer retention, and enhance customer engagement. Please join Michael Rochelle, Chief Strategy Officer and Principal Analyst for the Brandon Hall Group as he moderates a team of experts including Dr. Allen Partridge, Director of Evangelism, Digital Learning solutions at Adobe and Fran Keijmes, Senior Manager, Global Technical Product Support; Life Fitness, to discuss the best practices that organizations can use to transform their customer education programs into a strategic differentiator for engagement and growth.