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Part 2: Build a COE for Efficiency, Compliance and Happy Customers
Gain best-in-class frontline oversight by centralizing all operations and oversight into one center of excellence for all LOBs. Learn the steps, the resources needed and what not to do when constructing your COE.

Key takeaways:
1. Gain clarity on how ready your organization is for a COE.
2. Learn how to define (and ensure adherence to) standards for all frontline operations.
3. See the structure required and steps to build the COE, including training, governance, reporting, issue and change management.

Mar 22, 2023 02:00 PM in Eastern Time (US and Canada)

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Michelle Macartney
Managing Partner, CCO @Bridgeforce
Michelle oversees the US practice, ensuring that Bridgeforce consulting engagements consistently bring sustainable value to clients. She oversees numerous engagements focused on critical regulatory compliance and is heavily involved in the field of consumer reporting compliance and risk management. Her knowledge of consumer reporting, usage and disputes means that she is frequently tapped to share her expertise at high-profile industry conferences hosted by CBA, CDIA, NAFCU, ACA and insideARM.
Dianna Cooper
Senior Program Manager @Bridgeforce
Dianna brings over 20 years of deep subject matter expertise to our clients’ risk and oversight programs. She knows the ins and outs of the Fair Credit Reporting Act and her recent projects focused on credit reporting and disputes. She has performed furnishing and disputes risk assessments, Metro 2® data mapping, advisory consultation, and credit reporting operations and program development.