Call and contact centres often get bogged down by mundane, repetitive tasks that can lead to unhappy agents and poor customer service. We unpack how organisations can remove these common agent pain points to deliver greater satisfaction to their employees and improve experiences to their customers.
Join TechCentral as we speak to CallMiner’s product expert Megan Keup, with lead consultants David Ashton and Shaily Dixit from Teleperformance who’ll dive into the benefits of workforce intelligence and what it means to South African organisations. They’ll share insights from a real-life customer story showcasing how a well-known Utilities provider has improved agent performance and productivity, whilst staying ahead of the curve with regulation adherence.
Attendees will learn
• Practical ways to improve agent performance, productivity and experiences using data & automation
• How to empower your contact centre supervisors, agents, and teams with the right tools to drive positive business and customer outcomes
• What the challenges and priorities are within contact centres like yours in South Africa, and how they currently manage performance, and improve efficiencies using technology.