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Last Mile is So Last Year: Here's How to Reach The Future Retail Consumer
Last-mile has become a term synonymous with home delivery of consumer orders. But as requirements for receiving orders evolve in complexity and variety, current last-mile operations will become outdated and ineffective. This webinar will show how new models, using urban, suburban and rural strategies for order collection or delivery, and multi-retailer consolidation networks will change how retailers get products into the hands of consumers.

Participants will learn how to:
1. Alter their definition of last mile away from just delivery by also including collection options.
2. Embrace the innovative ways in which consumers and products can come together
3. Build into their future last-mile plans, the concepts of consolidation, collaboration and environmental sustainability.


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Tom Enright
VP of Research @Gartner
Tom Enright is a Research Vice President in the Consumer Retail team. Tom specializes in supply chain strategies and operations across all retail product sectors. His focus areas include distributed order management, returns management, recommerce, marketplaces and last mile fulfillment. Prior to joining Gartner, Mr. Enright had spent his career within the retail sector, for companies such as Marks & Spencer, The Arcadia Group, Asprey & Garrard, Liberty London and Mothercare. At M&S, in his role as Business Systems Manager for fashion, footwear and homeware, he developed and managed initiatives to improve business processes and related IT solutions. He led software selection programs for allocation, replenishment, merchandise and assortment planning and PLM, working directly with business and IT colleagues to determine future operating models and select the appropriate vendor applications.
Russell Goodman
Senior Editor @SupplyChainBrain
Russell W. Goodman is senior editor of SupplyChainBrain. Goodman previously directed editorial coverage for two leading international commerce magazines, Foreign Trade and International Business. Goodman was managing editor of the Journal of Defense & Diplomacy, a Washington-based bimonthly that reported on and interpreted the interplay between security and political issues. From Washington, Goodman, as editor-in-chief of Middle East Insight magazine, directed coverage of business and political affairs in that critical part of the world. He also developed and edited Eastern Europe Law Week, a newsletter that covered legal reform in post-Soviet Europe.