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The Happily Ever After Myth: What We Get Wrong About Customer Journeys

Are you still chasing the "Happily Ever After" myth in Customer Journeys?

Digitalization has complicated the customer journey by adding more touchpoints, making traditional linear journey maps ineffective. In our upcoming webinar, Mario, a seasoned leader in design and behavioral science, will share his insights on creating experiences that are relevant and engaging for users.

In this webinar, you will learn:
- The reality of user behavior and expectations in customer journeys
- The role that brands can take on to deepen engagement and deliver a wider range of experiences
- How to avoid linear views and design journeys that are more than just happy endings
- How to start designing experiences that use products, not just products with experiences

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- March 23, 2023, at 7:30 pm Singapore Time
- Other timezones:
-- 6:30 pm Jakarta Time
-- 5:30 pm Bangkok Time
-- 10:30 pm Sydney Time
-- 4:30 pm New Delhi Time

Visit https://lnkd.in/gAMqbDqB to watch our webinar with Ada Yuen last month!

Mar 23, 2023 07:30 PM in Singapore