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Dealing with Difficult People
In this course, participants will learn:
• how to tailor problem-solving skills to different personalities and approaches to life
• constructive approaches to handling telephone conversations and in-person
confrontations
• the dynamics of interactions having the potential to become adversarial and learn skills
necessary to affect behavior and resolve issues in a way that creates satisfaction in the
consumer
• specific tips for working with all kinds of challenging people
This course is being presented by Becker & Poliakoff

Sep 21, 2021 06:00 PM in Eastern Time (US and Canada)

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Lauren Waite.