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HOW TO INCREASE MARKET SHARE THROUGH THE POST-PURCHASE EXPERIENCE
Merchants and brands are being forced to navigate the perfect storm — inflation, supply chain issues, climate change and unsteady shopper behavior. Luckily, savvy retailers are finding a lighthouse in adopting an integrated post-purchase experience model. This discovery is enabling sellers to not only survive the storm, but thrive in it.

Learn practical applications and processes that improve productivity, profitability and sustainability. Find out how to apply the five Cs to outperform your competition and take shopper loyalty to new heights.

The Five Cs: Communication | Consistency | Convenience | Cost | Conservation

Unlock hidden value by sharing data across the whole post-purchase lifecycle:
● Provide optimal customer experience from delivery through return
● Gain visibility into your end-to-end processes
● Identify last-mile blind spots
● Discover (and eliminate!) the root of high costs or low customer satisfaction
● Capture greater margins through proactive customer service

In less than an hour, you’ll gain new insights that will change the way you operate and prepare you for any commerce-related storm.

00:54:00

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Speakers

Dan Nevin
General Manager @Inmar Post-Purchase Solutions
Dan Nevin is General Manager, Inmar Post-Purchase Solutions. Dan leads a dedicated team focused on post-purchase activities including the digital returns platform, delivery and returns experiences and creating PUDO (pick-up/drop-off) networks. Dan’s areas of expertise include E-commerce, Sales Analytics, Sales Management, Operations, Project Management and Business Development. Prior to joining Inmar, Dan held several leadership roles within high-tech organizations including Chief Revenue Officer for Doddle’s Global Retail, Head of Sales for Pepperjam and General Manager of Groupon (EMEA). Dan was also a founding member of Groupon UK.
Joe Marcaurelle
Vice President & Assistant GM @Inmar Post-Purchase Solutions
Joe Marcaurelle, VP and Assistant General Manager of Inmar Post-Purchase Solutions, co-leads overall business strategy with particular focus on product and operational strategy. Joe has a BS in Business from Bryant University and an MBA with a concentration in Six Sigma and Analytics from Wake Forest University. He is a Lean Six Sigma Black Belt and is a member of the American Society for Quality (ASQ), a network focused on improving and setting quality standards throughout the United States. Joe was also nominated as a ‘Rock Star of Supply Chain’ by Food Logistics for his work finding creative solutions in food waste reduction. At Inmar, Joe has been a part of the continuous improvement team, led product and operations strategy, managed 3 facilities within the Supplytech division and led the deal desk. With over 15 years in Supply Chain, these roles afforded Joe the opportunity to lead strategic initiatives in the United States and globally.
Bob Bowman
Editor-in-Chief @SupplyChainBrain
Bob Bowman is Editor-in-Chief of SupplyChainBrain, the website and magazine devoted to senior-level executives with responsibility for supply chain management, logistics, technology and international trade. He hosts and produces the weekly SupplyChainBrain podcast, as well as appearing in numerous executive briefing videos. He is also a frequent speaker at industry events, and a published author.