Customer expectations are changing in terms of how they wish to engage and consume services from communications and network providers. 5G is a gamechanger in terms of innovation and presents an enormous potential for business opportunities. There are many opportunities for CSPs to improve the overall customer experience & transform how 5G services are marketed, sold, delivered, and supported with a zero-touch delivery. According to Forrester research, telco ranks third in industries with highest potential for increasing revenue through improvements to CX.
The 5G requires a completely new approach to Business Support Systems (BSS) to support seamless and engaging user experiences. Are CSPs already implementing all these strategies and tools to facilitate the change? In this webinar you will find out from industry leaders about market analysis, strategies and insights into the latest developments and advantages of 5G technology including:
1) What transformations are required to Customer Lifecycle Management for 5G and beyond?
2) What do operators need to transform in the customer Management Solution Space in order to provide those amazing 5G experiences to their subscribers across B2C, B2B and B2B2X?