Organizations live and die by their customer experience. Acquiring customers, keeping them happy, and expanding the relationship are critical priorities. However, many organizations overlook a key element that can drive success at every stage of the customer experience: learning. Much of the customer experience comes down to communication, support, and training from the business. However, many companies struggle with customer training, who owns it, how it’s delivered, and how it’s measured.
In this webinar, David Wentworth, Principal Analyst at Brandon Hall Group, and Samantha Murray, Solutions Marketing Manager at Docebo will share research, insights, and expertise to help attendees understand how their organization can leverage effective learning for lead generation, customer acquisition, and post-sale relationships that lead to increased customer retention, loyalty, and advocacy.
Discussion topics include:
• Innovative customer training opportunities
• Common challenges and how to address them
• The customer learning technology ecosystem
• Best practices
• Examples of customer training at work