Did you know that 60% of fraud involves the contact centre, with an average of 26 phone calls made by a fraudster leading up to an attack?
Join Honey Badger and Valcon for this eye opening webinar that explains how to detect and mitigate fraud on phone calls to your contact centre. We'll discuss how and why fraudsters target the contact centre, share real case studies and provide guidance how you can detect and alleviate fraud on your phone calls.
Key themes covered include:
➡️ Trends in telephony that contribute to fraud
➡️ Why the contact centre is such a big target
➡️ Why is phone call fraud so hard to detect
➡️ The role of technology in detecting phone call fraud
➡️ What to do when fraud is detected
➡️ A case study from a leading UK financial institution
➡️ How to get started in using technology to tackle fraud in the contact centre
Finally, we'll finish with a Q&A and open up the floor to questions from attendees.
Why you should attend:
✔️ Learn how you can reduce account takeover fraud and information pharming in your contact centre
✔️Gain an understanding of the tactics used by fraudsters
✔️Discover industry best practices and how to apply them
✔️Gain an understanding of Ofcom regulation and how to implement this
✔️Learn how average call handling time can be reduced by as much as 40 seconds