This week we consider the decisions and process that you might go through when there is a complaint that you cannot resolve amicably and how to manage the outcome.
While keeping in mind good client outcomes, we also have the ethical conversation with ourselves about what is the 'right thing' to do when you hit a crossroads and need to settle a complaint. Sometimes that is financial compensation.
We may not always agree with the outcome but there's a point at where we need to move on professionally.
Hear from our expert panel as we discuss recent cases and examples of decisions made.
Join us to learn more on our last webinar for 2022.
Panel Joining us
Susan Taylor - Financial Ombudsman and Chief Executive Officer - FSCL
Rupert Gough - -Industry expert
Michaela Hunter - Senior Manager, Governance, Conduct and Quality - Fidelity Life
Jane Arnott - Director of The Ethics Conversation
Free for Financial Advice Members and $50+gst for non-members.