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[Live Demo] How to Build ‘Trust’ Using Data Analytics?
Every function within an organization generates a lake full of data. It's now up to organizations to decide whether this data will flow freely, irrigate critical decisions made by the organization, or just stagnantly sit idle.

Most organizations are still dependent on experience-based decision-making, with executives having decades of functional & domain expertise. However, the experience shouldn't be the only driving factor for taking strategic decisions. In the era of continuously innovating technology, data analytics empowers organizations to graduate in data-driven, well-informed decision-making processes.

In this Webinar, our elite panel of speakers will talk about:
• Building Confidence Around Data
• Developing a fool-proof tech stack for analyzing Data
• [Case Study] Generating Actionable Insights from Customer Interactions

00:56:00

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Speakers

Jim Iyoob
Chief Customer Officer @Etech Global Services
Jim is a 33-year veteran of the call center/BPO industry. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery. Jim has an impeccable track record of innovation and advanced business intelligence. He has been instrumental in setting up solutions for brands looking to optimize and automate their daily customer experience needs.
Shawndra Tobias
Vice President - Customer Experience @Etech Global Services
Shawndra is a 25-year veteran of the call center/BPO industry. Shawndra has served in various roles to include OSS Reporting Specialist, Project Lead, Account Leader, Sr. Director Customer Experiences, Asst. Vice President and now Vice President. She is having expertise in determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis.
Chris Basile
Vice President Call Center Operations @Phone.com
Chris oversees revenue growth, successful onboarding, ongoing adoption, and the overall success and support of Phone.com customers. Chris brings over 20 years of experience with specialization in employee engagement workforce optimization and leadership development. He holds a BA in Business Management from California Coast University.