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Part 1: Trends that Drive Best-in-Class Credit Furnishing and Disputes Operations for 2023
Learn the steps to create a frontline oversight program outside of compliance. From using resources successfully to creating organization-wide controls to training your team, you'll know how to plan and build a program resulting in best-in-class credit furnishing and disputes.

Key takeaways:
1. Understand what best-in-class looks like, including what works and what doesn’t.
2. Identify how to support business partners in all areas from documentation to remediation.
3. Learn to build the right team who can integrate with lines of business.
4. Recognize the difference between oversight and a Center of Excellence and how both contribute to compliance goals.


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Michelle Macartney
Managing Partner, CCO @Bridgeforce
Michelle oversees the US practice, ensuring that Bridgeforce consulting engagements consistently bring sustainable value to clients. She oversees numerous engagements focused on critical regulatory compliance and is heavily involved in the field of consumer reporting compliance and risk management. Her knowledge of consumer reporting, usage and disputes means that she is frequently tapped to share her expertise at high-profile industry conferences hosted by CBA, CDIA, NAFCU, ACA and insideARM.
Dianna Cooper
Senior Program Manager @Bridgeforce
Dianna brings over 20 years of deep subject matter expertise to our clients’ risk and oversight programs. She knows the ins and outs of the Fair Credit Reporting Act and her recent projects focused on credit reporting and disputes. She has performed furnishing and disputes risk assessments, Metro 2® data mapping, advisory consultation, and credit reporting operations and program development.