In 911 emergencies, there are countless unknowns. In order to do their jobs effectively, public safety agencies and first responders need accurate answers immediately. New technologies are finally making this possible by delivering vital data to agencies. However, these tools are often independent of those that telecommunicators and dispatchers use daily to do their jobs, and data rarely gets shared across platforms. Because of this, it’s easy for information to get overlooked or miscommunicated, and such information rarely gets recorded--putting agencies at risk if there are questions surrounding an incident.
By integrating emergency 911 handling systems, telecommunicators, dispatchers, and first responders can access this data easily and automatically, and the data can be shared across all systems to ensure accuracy. Data can also be collected along with all other incident data for analysis and reconstruction after the event. Vendors are working to integrate so that data can be passed across systems, but agencies can take steps today to utilize these tools in the absolute best way possible.
Join RapidSOS and Exacom to learn about:
- How 911 agencies can better understand what is happening in an emergency with real-time, incident-specific data
- Areas where ECCs can automate, simplify, and improve their processes and responses
- New ideas for leveraging existing tools for more accurate responses
- How 911 agencies can better understand what happened during an emergency, post-incident