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In the commercial real estate industry, there is a real need to prioritize people's needs and create flexible, community-driven spaces. But the data shows that CRE is lagging behind. Reactivating office buildings in a post-pandemic world requires understanding tenants' needs and providing hospitality-level service. The shift to remote work has revealed the importance of human behavior and feeling aligned in the workplace. Michael Abrams talks through 10 points that CRE professionals — from landlords to lenders to asset managers — need to know as they pivot to a flex-first model.