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Minimizing Uncertainty While Delivering a World-Class Customer Experience
With rising interest rates and costs, material shortages, elongated build times and general uncertainty in the market, builders are finding themselves with a seemingly impossible task in keeping their customers happy. But delivering a world-class customer experience should not be based upon market conditions at all—you either have it or you don’t. In this webinar, hear directly from builders whose companies are known for providing an unmatched experience before, during and after the sale. Will Duderstadt and Chris Hartley will share their strategies, customer success initiatives, key metrics and more, and show you how to set your company up for success regardless of what’s happening in the market.

Aug 17, 2022 02:00 PM in Eastern Time (US and Canada)

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Speakers

Will Duderstadt
VP, Chief Marketing Officer @M/I Homes
Chris Hartley
VP of Sales @K. Hovnanian