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On August 8, 2023, the SEC and CFTC both issued fines against 11 separate financial entities for off-channel communications. Total fines represented $555 million. Regulators are not messing around. Off-channel communications sweeps continue to roll out large fines for widespread issues with communication channels like text, WhatsApp, LinkedIn, and Signal. Most of these actions have stemmed from recordkeeping violations due to broker-dealers and investment advisers using unapproved tools, where firms couldn’t capture and preserve their business communications. The increased regulator attention on digital communications in the financial services industry can be a taste of what’s to come for other regulated industries, including insurance, energy, utilities, and pharma. So, if you're not including off-channel communications channels in your reviews, it’s time to rethink your approach. Don't get caught by surprise. Join us to discuss: • The 5 key tips to adopt a proactive posture on risk management • Key business drivers that are leading to adoption of digital communications • The dimensions of risk introduced by new communications tools • How firms are adjusting recordkeeping and oversight processes to remain in control