webinar register page

Webinar banner
Leading with a Hospitality Mindset
Senior living operators tend to spend their time focusing on the performance of each of their departments individually. But much like a General Manager in a hospitality operation, truly successful ones create an environment where the entire team focuses on customer service and how their positions relate to the overall goal of creating hospitality and connection within the community. In this session, Aaron will share with senior living leaders his keys elements for creating a truly successful hospitality environment in our senior living operation. The presentation takes a holistic approach and discusses the leadership tools and knowledge to be impactful with employees. Additionally, he will highlight potential service bottlenecks and help attendees identify and fix them.

Learning Objectives:
i. Discuss how senior living leaders can develop a hospitality-forward leadership approach
ii. Understand the value and need for a repeatable and trainable service recovery process
iii. Give leaders strategies and tools to create and implement an environment for hospitality & teamwork in their communities

*This course is approved for 1 CEU.
*The webinar will be recorded and available for playback.

May 4, 2023 02:00 PM in Eastern Time (US and Canada)

Webinar logo
* Required information
Registration fee $39.00USD
Pay and Register Secured by


Aaron Fish
Founder & CEO @Trestle Hospitality Concepts
With nearly 30 years in the hospitality and senior living industries, Aaron’s focus has been on elevating the customer experience. His experiences with top hospitality organizations has let him develop a unique ability to build customer-focused food and hospitality operations. A seasoned senior living executive, Aaron’s best-in-class experiences for operators & residents are accomplished through innovative concept design, implementing best practices, system development and training programs. Aaron holds a B.S. in Hospitality Management from Kansas State University and a MBA from Baker University.