Complaints are a real opportunity for your business. They give you information about something which is potentially wrong in your organisation and also the chance to correct it. It’s also known as feedback!
Many organisations have excellent complaints procedures which are not promoted or publicised and are therefore used very rarely, or only in the most serious cases.
These companies may feel that their empty complaints file demonstrates that workers are content and have nothing to complain about. The reality is likely to be that workers simply do not speak up and either suffer in silence, or leave for another job – telling all of their friends and family the reasons why, costing you future potential recruits, as well as the one you just lost.
Join the ALP and experts from the Responsible Recruitment Toolkit to hear how to:
- Encourage worker complaints to get as much feedback as possible
- Position your complaints policy with staff, to encourage buy-in
- Deal with complaints promptly and properly, before they escalate and cost you workers, or trade