According to the World Travel & Tourism Council, the global Travel & Tourism sector is on track to generate $8.6 trillion in economic output this year, 6.4 percent less than before COVID-19 struck.
Even as demand for travel rises, businesses across the industry recognize that they cannot return to business as usual. Companies that succeed will need to re-calibrate, re-organize, and work smarter, not just harder, due to factors such as changing consumer habits, an evolving industry competitive landscape, and new technological developments.
In order to build resilience in a volatile environment, a digital-first approach will be critical. Digitization, through the use of advanced analytics, artificial intelligence, and machine learning, is allowing travel companies to reinvent themselves with innovative operating models and new success metrics.
PhocusWire is joined by executives from WNS in this webinar to discuss how travel brands and operators can rethink, reimagine, and reform the travel ecosystem in this new normal.