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Soft Skills & the Fourth Industrial Revolution
In the face of rapid technological disruption and automation, developing soft skills among the workforce has never been more important. Fueled by the pandemic, organizations are emphasizing the importance of empathy, communication skills, adaptability, active listening and other distinctly "human" skills. How are learning leaders addressing this need and what are the barriers in doing so?

01:51:00

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Speakers

Tony Strows
Head of Digital Learning Strategy & Transformation @Philips
As head of digital learning strategy and transformation at Philips, Tony Strows is responsible for innovating learning and talent development, evolving it into a scalable, agile, digital business system. Prior to this role, he spent almost 20 years in consulting, allowing him to collaborate with a diversity of organizations and people. For almost 15 years he traveled extensively, sharing his experience in technology, business and people development, helping global organizations develop critical capabilities. Like many others over this past year, he continues to explore the future of work. While he does not yet know exactly what this is, he does know that it is transforming employee expectations and reshaping the employee experience.
Teri Hart
VP - Head of Talent Development @Zurich North America
Teri Hart is a seasoned learning executive, work futurist and author of “Hardwired to Learn: Leveraging the Self-Sustaining Power of Lifelong Learning.” Teri’s goal is to inspire others to envision and realize a better future through the pursuit of lifelong learning. She explores the intersection of learning and neuroscience to identify approaches to enhance natural learning capabilities. Teri has been a leader in the learning and development field across a range of industries at Fortune 500 and Fortune Global 500 companies. Having held roles at companies like GE, McKinsey and Discover Financial Services, Teri has personally worked on leadership and learning programs affecting hundreds of thousands of employees throughout her 25-plus years of experience in learning and development. She’s currently head of talent development at Zurich North America and serves as adjunct faculty at Marquette University.
Sydney Savion, Ph.D.
Chief Learning Officer @Cityblock Health
Dr. Sydney Savion has been instrumental in shaping iconic global workforces and workplaces. In her 20-plus years of executive experience at Air New Zealand, Dell Technologies, Booz Allen Hamilton and the U.S. Air Force, she has led broad transformation, optimization and sustainability initiatives across industry sectors ranging from consulting, computing, aerospace to emerging markets. She is currently serving as chief learning officer at Cityblock Health — a high-growth Google venture. Sydney is a noted author and speaker on learning processes, culture and innovation and has given voice to her work at Harvard and Columbia universities. She is one of 55 women featured in a new premier book release, “Women Community Leaders and Their Impact as Global Changemakers.“ She earned a research-based Doctor of Education in Human and Organizational Learning specializing in behavioral science from the George Washington University.
Michelle Miller
Director of Customer Learning @Vyond
Michelle Miller has spent over 15 years building global academies of learning that advance company goals and engage learners. A lifelong learner, Michelle has roots in the tech, utilities, health care and financial industries, and most recently at Vyond heading its enterprise customer education organization. She’s a Bay Area native and art enthusiast.
Rance Greene
Founder and Story Designer @needastory.com
Rance Greene formed needastory.com and the School of Story Design for those who struggle with storytelling at work. His methodology — Story Design — gives leaders and talent development professionals a systematic and creative way for discovering who their audience is and how to persuade them to take action on new ideas. He helps leadership teams, entrepreneurs and instructional designers discover that they are uniquely equipped to tell the best story for their audiences. Rance is the author of “Instructional Story Design,” a practical guide for developing stories that train. He coaches, teaches, speaks and writes often on the benefits of stories to connect people to one another.