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Customer Experience Strategies in an LTV World
Join Aircall, Kustomer (Meta), UNTUCKiT, and Flip for a roundtable discussion on the phone and how it can be your secret sauce.

Here is what you'll learn:
- Why phone is not dead, and it never will be.
- Discussing the macro-problem: stop hiding from your customers.
- Discussing the micro-problem: you’re in the thick of peak season. What’s your strategy?
- How does the pivotal role of phone impact peak season for your employees AND your customers?
- How does it help drive LTV?

Oct 11, 2022 01:00 PM in Mountain Time (US and Canada)

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Speakers

Jeff Reekers
Chief Marketing Officer @Aircall
Jeff has spent his career at the intersection of marketing and technology. He joined as CMO of Aircall, the cloud-based phone system of choice for modern business, in 2017. Over this time Aircall has grown to over 10,000+ customers and 750+ employees worldwide, and has raised over $226M in venture capital. In addition to his current role, Jeff serves as advisor for several New York based venture capital firms and technology startups. Jeff lives in Brooklyn, NY with his wife and son. In his downtime, he’s an active endurance athlete, competing in Ironman races, marathons and ultramarathons, and cross country ski events.
Mike Vroom
Senior Director Customer Service @UNTUCKit
Mike has spent his career as a leader in service-driven industries, from hospitality to retail to DTC. Shortly after completing his MBA at Rutgers, he found a home as one of the first hires at UNTUCKit where he’s had the privilege of building a world-class customer service team from the ground up to support a business that has grown by 5x over the last 6 years; from 4 to over 80 physical locations and an international presence in Canada and the UK. He recently relocated his young family to Charleston but still considers New York his home away from home, having spent the better part of the last decade in Astoria, Queens. In his spare time, he enjoys the familiar comforts of the games he grew up playing be it bowling, darts or cornhole.
Brian Schiff
Founder & CEO @RedRoute
Brian is the Founder and CEO of RedRoute as an undergrad and multiple pivots later realized that Voice has the opportunity to be the next great channel upon which brands are built. Brands like UNTUCKit, Brooklinen, Aviator Nation, GNC, etc. use RedRoute to help manage their phone support. Imagine calling customer service and getting an ‘Alexa’-like experience, that’s what we do.