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How Top Performers Increase Sales by Providing an Exceptional Customer Experience
Parts and service employees who are considered top performers in the equipment industry don’t achieve their lofty status by doing what customers expect. They earn their distinction by exceeding what customers expect.

In today’s warp-speed business environment, parts and service employees who deliver an exceptional customer experience give their dealership a huge competitive edge.

In this webinar presented by Jim Facente of Creative Sales Solutions, you’ll learn that top performers do much more than just being polite and friendly. You’ll learn how they create an exceptional customer experience that allows them to connect with their customers, build customer loyalty, and dramatically increase sales.

Want to find out the secret techniques top performers use – register today.

The presentation will be followed by a live Q&A session.

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May 26, 2022 02:00 PM in Central Time (US and Canada)

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Jim Facente
Owner @Creative Sales Solutions
Jim Facente is president and founder of Creative Sales Solutions (CSS). Facente is a former dealer principal. He owned an industrial equipment dealership in South Florida for more than 20 years. As a customer experience training company, CSS has called, recorded and evaluated more than 3,000 parts, service and sales employees throughout North America. Facente earned an MBA from the University of Miami and served for 20 years as a part-time professor at Barry and Embry Riddle Universities in South Florida. He has taught sales, marketing and sales management at the graduate and undergraduate levels.