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Transforming how Kids and Families Connect to Services in Toronto: Implementing the Help Ahead central point of intake, overview, benefits and challenges

Implementing the Help Ahead central point of intake for infant, child and youth mental health (ICYMH) services has numerous benefits for clients and the system, including improving access, client experience, equity, and managing demand. Implementing central intake in the Toronto-region is a transformative initiative that will impact 23 ICYMH services providers and requires significant change management to ensure a smooth transition. Join Capitalize for Kids (C4K) for a brief presentation of the Help Ahead program and an engaging panel focusing on the challenges and opportunities around central intake. C4K is a not-for-profit company that provides operational management consulting support for the child and youth mental health sector and is partnering with Strides Toronto and Toronto-region core service providers to implement the Help Ahead central point of intake. In this session, C4K will provide a brief overview to the organization’s consulting model and current and future projects, before a focused session with Strides Toronto and other Toronto-region agencies to discuss the implementation of the Help Ahead central point of intake, change management challenges, and how the Toronto-region is overcoming these challenges.

Feb 6, 2023 12:00 PM in Eastern Time (US and Canada)