Sagen Learning Lab, Part II, Revisiting The Counselling Approach to Customer Care

Maximize Impact - Counselling Approach to Client Care

Building upon the skills shared in Part 1 of Counselling Foundation Fundamentals, this session continues to build upon your Counselling Soft Skills in maximizing your client impact through the adoption of proven and accredited certified counselling, clinical and social work techniques. This session will equip you with even more enhanced listening skills; red flag perception to best triage and remedy the socio-economic differences that may hinder product success or adoptability.

00:59:00