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Putting Out Fires: Verbal De-escalation Tips for the Fire Service

When someone is upset with you, unhappy with something you did or outright angry, you’re probably wishing for a magic wand that you can wave to make things better. Have you given up on figuring out how to deal with that person who is always upset with you? They're definitely frustrating, but you also know there's something still missing. Something you know can help change their behavior, but you just haven’t found it yet. Well, you’re right. It’s only because you’ve been taught to apply logical solutions to emotional situations – which is why most De-Escalation training does NOT work. In this highly interactive class you’ll learn Ninja Communication Skills that are Easy to Understand, Easy to Remember and even Easier to Implement.

Feb 23, 2023 02:00 PM in Eastern Time (US and Canada)