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Webinar: 5 Workforce Engagement Strategies You Need to Know

Agent absenteeism and turnover can result in higher costs. Not only that, but agent performance can directly impact customer satisfaction, loyalty, and ultimately revenue.

To maximize talent investments and maintain exceptional CX, organizations must rethink their workforce engagement strategies and the role of the agent in the contact centre.

Come along to this webinar to hear actionable advice from our workforce engagement experts, so you can get the very best results out of your workforce.

You Will Learn How To…

• Manage, develop, and retain high-performing agents
• Streamline your agent experience to facilitate productivity
• Decrease ramp time during the onboarding process
• Achieve greater operational flexibility and efficiency
• Develop top performers with AI-driven insights
• Reduce turnover and staffing costs

Feb 23, 2023 02:00 PM in London