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Advancing Care Conference Sneak Peek: Managing Health Care Conflict Using Emotional Intelligence to Build Safety Culture
This webinar is intended for healthcare leaders to learn skills for managing a variety of types of conflict in healthcare settings. Using the emotional intelligence model as a framework, along with other concepts from a psychology perspective, crucial conversations and the involvement of TeamSTEPPS, woven together they act as a guide for managing even the most difficult conflict scenarios. During this webinar, we will share resources on how to prepare for a conflict conversation, how to manage a long-term relationship, or how to coach employees through conflict.

Learning Objectives:
• Learn a simple way to recall the major components of
Emotional Intelligence
• Discover how to use EQ to evaluate self, teams, conflict and
patient care
• Use EQ based resources to assist and manage conflict for self
or coaching others

Sanne Holbrook Henninger Ed D LCSW
Director of Patient Experience
Duke – Private Diagnostic Clinics

Feb 9, 2022 12:00 PM in Central Time (US and Canada)

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