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Make Them See You as a Person: Strategies for Improving Patient-Provider Communication As Described by Adults Who Use AAC

Individuals who rely on AAC frequently experience difficult interactions with healthcare providers. Individuals with complex communication needs are three times more likely to experience negative medical care events than people without complex communication needs This webinar will describe what AAC professionals can do to support people who use AAC in communicating with healthcare providers. We also will discuss the results of a recent study in which over 30 adults who use AAC described positive and negative interactions with medical professionals, and shared recommendations for increasing successful outcomes. Resources for improving patient-provider communication for AAC users will be provided.

Presenters: David Chapple, David McNaughton, Ph.D., & Tracy Rackensperger, Ph.D.

Moderator: Sarah Blackstone

Webinar Objectives:
Participants will be able to:
• Identify issues related to patient-provider communication for people who rely on AAC.

• Discuss results of a recent study related to patient-provider communication and people who rely on AAC.

• Provide recommendations about what AAC professionals can do to improve patient-provider communication.

Presenter bios:
Dave Chapple is a Project Co-Leader of Training and Dissemination for the RERC on AAC.

David McNaughton, Ph.D. is a Professor of Special Education at Pennsylvania State University.

Tracy Rackensperger, Ph.D. is a Public Service Assistant within the College of Family and Consumer Sciences, Institute on Human Development and Disability at the University of Georgia where she oversees the development and implementation of community education and outreach activities for the Institute's numerous programs for people with disabilities, family members, paraprofessionals, policymakers, and the public.

The presenters have financial and non-financial disclosures (see detailed webinar flyer).

Jul 13, 2022 07:00 PM in Eastern Time (US and Canada)