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Acquire-Treat-Retain-Navigate: Technological & Research Advances for Urgent Care that your EMR Cannot Deliver
Urgent Care has multiple needs that are not being met by your EMR. Demand capture is not an area of focus for your EMR or PM system; it only knows what has already occurred. Another challenge for most EMRs is post-visit care and communication. These are essential to differentiate your urgent care from the competition and drive repeat patient visits. Follow-up phone calls are resource intensive and are clearly not getting the job done. Your EMR’s follow-up communication strategy consists of pushing patients to a portal they don’t use. Timely and targeted post-visit interactions using omni-channel digital automation will help you retain patients through a combination of consistency and consumer science. Whether it’s a referral to a specialist, a clinical status check, or even paying a bill, it’s crucial to actually connect with your patients to drive the desired outcomes. This webinar will discuss innovative ways to use the power of digital in conjunction with your EMR to cover all of your needs, not just point solutions.

Learning Objectives:
• Learn how to use healthcare consumer science to dominate your service radius and maximize your marketing spend.
• Achieve superior post-visit care and communication through digital automation.
• Retain patients with a consistent process that utilizes healthcare consumer science and targeted messaging.
• Unlock your siloed EMR data and push beyond “Treat ‘Em & Street ‘Em” for the best patient experience in the industry.

Sep 22, 2022 12:00 PM in Central Time (US and Canada)

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