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Topic

Handling Difficult Conversations

Description

As we know, Covid-19 greatly impacted the tourism industry. Navigating guest experiences in these new circumstances can prove to be challenging. Difficult conversations are inevitable but if conducted properly they will lead to reduced stress, improved relationships, and satisfactory solutions. Learn techniques and gain tools on how to identify resistance, respond to difficult situations, and reach resolution effectively and independently.

Time

Feb 21, 2023 07:00 PM in Saskatchewan

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Speakers

Rachel Glover

@STEM Consulting

Rachel Glover is a dynamic advocate for at-risk or marginalized communities and an experienced trainer and educator for public and private sector organizations specialized in the area of communication, diversity, inclusivity, respect in the workplace, sexuality, and other related topics. Rachel has the ability to facilitate difficult content/conversations in a comfortable way allowing participants to understand and interact with the information. As a result, she creates an environment of high engagement which often results in a shift in mindset and greater retention of the information delivered.

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Message preview	Hi there, You are invited to a Zoom webinar. When: Feb 21, 2023 07:00 PM Saskatchewan Topic: Handling Difficult Conversations Register in advance for this webinar: https://us06web.zoom.us/webinar/register/WN_iAzuEbfwRwOyKjU5c_h3Zg After registering, you will receive a confirmation email containing information about joining the webinar. ---------- Webinar Speakers Rachel Glover (@STEM Consulting) Rachel Glover is a dynamic advocate for at-risk or marginalized communities and an experienced trainer and educator for public and private sector organizations specialized in the area of communication, diversity, inclusivity, respect in the workplace, sexuality, and other related topics. Rachel has the ability to facilitate difficult content/conversations in a comfortable way allowing participants to understand and interact with the information. As a result, she creates an environment of high engagement which often results in a shift in mindset and greater retention of the information delivered.

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