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Partnering People with AI to Transform Claims Handling

Adjusters and examiners know that being in the right place at the right time to take action on a claim is extremely difficult given claim volumes and complexity. Partnering claims experts with an AI claims guidance co-pilot is changing that.

Learn how in ICA’s webinar: “Partnering People with AI to Transform Claims Handling”.

You’ll hear from Principal Financial, Sun Life, and EvolutionIQ as they discuss the ways in which recent advances in artificial intelligence are transforming how entire blocks of complex claims are managed. Insurance carriers can now use advanced machine learning that reads and understands tens of thousands of structured and unstructured claims data to find patterns and make predictions – essentially acting like a virtual claims roundtable, every day, on every claim. Whether it's triage, prioritizing claims in real time as new data hits the system, reducing claims cycle times losses, or aligning examiner and adjuster actions with carrier resolution goals – the results are dramatic when the right people are working on the right claim at the right time.

Discussion topics will include:
- How teams are cultivating claims talent and how individual adjusters are improving skills more effectively by pairing with technology
- Proactive strategies for managing claims data and how claim teams are overcoming the growing data challenge
- A shift in the role of adjusters by empowering them to spend more time with claimants while software analyzes data and manages workflows
- A virtual claims roundtable that is available on every claim thanks to technology

Aug 9, 2022 02:00 PM in Eastern Time (US and Canada)