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Webinar: What’s Next for Customer Experience (CX)?

Customer Experience (CX) is always evolving.

Whilst this presents fantastic opportunities for contact centres that keep pace, it sets the bar high for what a great Customer Experience (CX) looks like – especially as customers continually cross-reference their experiences.

This can be both confusing and intimidating for those looking to improve, and places huge pressures on contact centres as they struggle to deliver the next best thing in Customer Experience (CX).

Don’t know where to start? Come along to this webinar to hear what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.

You Will Learn…

• The difference between current fads and must-have tech
• Making your budget work for you
• How to spot even more opportunities for self-service
• What’s next for video
• The untapped potential of AI
• How to identify weaknesses in your current Customer Experience (CX)
• Who your customers are really comparing you to

Mar 23, 2023 02:00 PM in London