How to define a ‘good’ and ‘bad’ customer outcome, and understand what drives the new Consumer Duty compliance.
Our compliance experts are ready to deep-dive into the regulatory expectations of the Consumer Duty and share tips on how to define good customer outcomes, relevant to the products and services your business provides. We’ll share practical examples of what good and bad customer outcomes look like in the mortgage market – and share practical steps to achieving Duty compliance. During our webinar, our panellists further consider the FCA’s Duty implications and proposed supervision.
All attendees will receive the webinar recording post-event.
Can’t make it? You can still register to receive the webinar recording post-event.