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Consumer Duty’s good customer outcomes: Understanding the regulatory expectations
How to define a ‘good’ and ‘bad’ customer outcome, and understand what drives the new Consumer Duty compliance.

Our compliance experts are ready to deep-dive into the regulatory expectations of the Consumer Duty and share tips on how to define good customer outcomes, relevant to the products and services your business provides. We’ll share practical examples of what good and bad customer outcomes look like in the mortgage market – and share practical steps to achieving Duty compliance. During our webinar, our panellists further consider the FCA’s Duty implications and proposed supervision.

All attendees will receive the webinar recording post-event.

Can’t make it? You can still register to receive the webinar recording post-event.

00:45:00

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Speakers

Olivia Fahy
Consumer Duty Specialist and Senior Product Manager @Recordsure
Olivia Fahy is ex-FCA Lead Associate for Culture & Governance and now Senior Product Manager at Recordsure – RegTech firm that enables compliance and better customer outcomes through Compliance Analytics AI tools, actively utilised by leading mortgage providers. Olivia's FCA in-house experience and passion for compliance are instrumental in delivering products for Recordsure's clients that offer the best possible solution to solve regulatory and compliance challenges.
Neil Dethick
Consumer Duty Expert and Associate Director @TCC Group
Neil is Consumer Duty Expert and Associate Director at TCC Group – Professional compliance and conduct specialists firm. Neil has 25+ years of advisory experience with extensive knowledge of FCA's Consumer Duty, bringing regulatory compliance and conduct advice to financial services firms.
Garry Evans
Chief Product Officer @Recordsure and TCC Group
Garry Evans is Chief Product Officer at Recordsure – RegTech firm that enables compliance and better customer outcomes through Compliance Analytics AI tools, actively utilised by leading mortgage providers. Garry's expertise is in using advanced technologies to deliver compliance and promote fair customer treatment while enabling firms to unlock new operational efficiencies and eliminate emerging risks. Garry has extensive experience in working with mortgage providers and Collections & Recoveries teams, and an in-depth understanding of the challenges they face every day.