Crisis results from impediments to life goals that people believe they cannot overcome through customary choices and behaviors (James & Gillaland, 2013). For individuals with behavioral health disorders, crisis situations may place them at greater risk. This interactive webinar will highlight a variety of crisis situations, including but not limited to aggressive outbursts, disruptive behaviors, suicidal ideation, and homicidal ideation. Strategies for assessment and intervention, and the roles of different providers (e.g., doctors, psychologists, nurses, educators, social workers, counselors, and other behavioral health professionals) will be examined and then time given to practice these de-escalation skills. Finally, the importance of de-briefing and post de-escalation events will be discussed along with specifics regarding implementing de-escalation techniques into practice.
1. Participants will learn to identify various crisis situations
2. Participants will understand the roles of different providers in a crisis situation
3. Participants will identify how their communication styles may impact a person in crisis
4. Participants will incorporate at least one de-escalation technique into their practice
5. Participants will realize the importance of debriefing