Even before the events of 2020 and 2021, most of us had experienced trauma. Today, we are only beginning to understand the impact of recent events on the mental and emotional health of our communities. However, research is indicating widespread trauma responses in our society including increased cigarette sales, rising opioid overdoses, and other societal ills. How can libraries continue to meet the needs of our communities given these escalating challenges? This session will provide a brief overview of trauma and its subsequent behavioral responses in the library. We will focus on physically approaching patrons in a compassionate, trauma-informed manner with the goals of increasing felt safety in our libraries and mitigating confrontation.
NOTE: While registration is unlimited, attendance in each session is limited to the first 50 people who join a session. Sessions will be recorded and made available within 24 hours.